Shipping policy

Shipping Policy – Pablo's Pet Boutique

At Pablo's Pet Boutique, we are committed to delivering your order safely and as quickly as possible.

Delivery Times

Colombia: 7 to 15 business days
International: 7 to 15 business days

Order Tracking: Once your order has been dispatched, you will receive an email with a tracking number so you can track your shipment in real time.

Delays: Delivery times are estimates and may vary due to external factors (public holidays, weather, logistics carrier). If your order exceeds the estimated timeframe, please email us at [matallanapabloshop@gmail.com], and we will handle the matter immediately.

Undelivered Orders: If the order cannot be delivered due to an incorrect address or the recipient's absence, the package may be returned. In such cases, we will contact you to arrange a new shipment.